價格：免費
更新日期：2018-01-12
檔案大小：3.7M
目前版本：1.0.1
版本需求：Android 4.1 以上版本
官方網站：http://www.scrsoft.com
Email：scrqms@gmail.com
聯絡地址：隱私權政策
FEATURES
Tracking customer issue and complaints management process in real-time.
It provides complete visibility into the customer issues and complaints life cycle with comprehensive aggregate reporting as well as individual case status tracking.
Provides statistics and data by a variety of parameters such as by status, category, priority and action type.
It allows systematic decision-making and timely communication to all affected customers as well as internal groups.
It supports generating investigation and corrective action reports in flexible industry standard or customer mandated formats and file types to streamline reporting to customers or regulatory agencies.
Examples of such reports include 8-D report for issue resolution process and adverse event report for compliance.